Frequently Asked Questions
Everything you need to know about your Illusions Lingerie experience.
How do I find my perfect fit?
We recommend visiting our comprehensive Size Guide, which includes detailed measurement instructions for bras, bodysuits, and luxury intimates to ensure your comfort and confidence.
What is your return policy for intimate apparel?
Due to hygiene regulations, we accept returns on unworn items with original tags and hygiene liners intact within 30 days of purchase. Please note that certain clearance items are final sale.
How should I care for my delicate lace and silk items?
To preserve the longevity of your lingerie, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine drying or harsh chemicals.
Is your packaging discreet?
Yes, all orders are shipped in plain, unbranded outer packaging to ensure your privacy while your luxury items are in transit.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout for those who need their items sooner.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. International delivery times vary by location and typically range from 7 to 21 business days.