Returns & Exchanges
At Illusions Lingerie, we want you to feel confident and beautiful in your purchase; however, due to the intimate nature of our garments, items must be returned in unworn, original condition with all tags and hygiene seals intact within 30 days.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully place the items in their original packaging, ensuring all designer tags and protective adhesive strips remain attached.
Ship to Boutique
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality control team verifies the condition of the intimate apparel, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing